You will receive your images in digital JPEG format via “Hightail” “ or similar transfer in a timely manner. Usually within a week for low resolution to share on social media but due to the size and upload time of high-resolution images, please allow up to 14 days ( it could be longer but I work as quick as I can ) You must have an email address, computer / laptop and broadband to download your images. If you are using a mobile device ( NOT RECOMMENDED ) you may have to purchase / download an UNZIP APP to be able to view your images. Please do not ask me for technical advise on your device as every device is different. I have a 99.9% successful delivery rate with hightail and if you do encounter any issues it will be due to the fact mobile devices do not recognise ZIP files which is why I recommend you to use laptops and computers. This also protects the quality of the photos.
You have unlimited attempts to download the images but only 14 days before the link expires. If you require me to send them again, this will incur a £20 admin charge for my time so don’t delay and ensure you download within the given timeframe. Please note, sometimes the email / link ends up in a spam / junk folder, so please ensure you check these folders before emailing and stating you have not received your images. It is your responsibility to back up your images once you have downloaded them.